Ammonites
Helen Lush - Artist
 Purchasing, Shipping and Privacy
 
Purchase of original paintings

Each of my paintings comes with a signed "Certificate of Authenticity". Initially please contact helen@helenlush.com to confirm availability of paintings. If an artwork is not available, I am happy to discuss whether a similar work is available. The copyright of all paintings sold remains that of myself by law. Payment by Credit or Debit card is accepted via PayPal secure payment system or by BACS. Card transactions will be conducted via PayPal - an email will be sent to you with a link to PayPal's secure site. There is no charge to use this facility. Paintings will be dispatched on clearance of funds and are sold without mount or frame and dispatched in rigid cardboard tubes or reinforced envelopes depending on size. Paintings can be purchased with frame and mount if the customer is willing to collect their purchase from Cardiff, Wales, UK. To Purchase from outside the UK, please e-mail for details of shipping costs.

Shipping

Paintings will be ready to dispatch in 3-5 business days and will be shipped without mount or frame in rigid cardboard tubes or reinforced envelopes, layered in clear acetate and white acid-free tissue paper. Postage within the United Kingdom is by Special Delivery which includes insurance. At present this is 12 GBP. If purchasing more than one painting there will be no extra postage charged. If shipping outside the United Kingdom, the customer will be responsible for any duties and customs charges that may be incurred. Details of shipping outside the UK can be provided on application.

Hopefully you will be delighted with your purchase but if something is wrong please let me know by email within 7 days and we can try to sort it out to your satisfaction. Equally if something is lost or damaged in transit please contact helen@helenlush.com

Cancellation of purchase

Under the requirements of the Consumer Protection (Distance Selling) Regulations 2000 you are entitled to cancel your purchase within a period of seven working days. The cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which You receive the painting(s). In order to cancel a purchase please notify me by email within the cancellation period. In this case, you should send back the painting(s) straight away and, on receipt in good order you will receive the re-payment of the purchase price. All postal costs, including the original dispatch of the item, are at your expense. You will also be liable for any damage to the item in transit when it is returned.

Privacy Policy 2018:-

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this website.

Information I Collect

To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide me with additional personal information (for a painting commission for example).

Why I need your information and how I use it.

I rely on a number of legal bases to collect, use, and share your information, including: As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information sharing and disclosure.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my business, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me

For purposes of EU data protection law, I, Helen Lush, am the data controller of your personal information. If you have any questions or concerns, you may contact me at helen@helenlush.com

 
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